Order Processing
When you place an order, we may pre-authorise your payment method while we confirm product availability with our supplier.
Once availability has been confirmed, payment will be processed and your order will be dispatched.
If an item is unavailable or on back order, we will contact you as soon as possible to discuss the options available.
Delivery
If your item is in stock and available for immediate dispatch, we aim to dispatch your order within 5 working days, although orders are normally dispatched sooner.
Once your order has been dispatched, we will email your tracking information, normally within 24 hours.
If you have not received tracking information within 6 working days, please contact us at info@guardianandchild.com and we will be happy to help.
Delivery times may vary depending on the product, supplier and courier.
Your Information
To process and deliver your order, we may share the necessary information with our trusted UK-based suppliers and fulfilment partners.
This may include your:
- Name
- Delivery address
- Email address
- Telephone number
Our suppliers may also provide the necessary delivery information to the courier responsible for delivering your order.
Your information is shared only as necessary to process and fulfil your order.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as possible after delivery.
If your item arrives damaged, faulty or incorrect, please contact us at info@guardianandchild.com as soon as possible and provide clear photographs of the item and packaging where appropriate.
We will assess the issue and arrange the appropriate solution.
Where the issue is our responsibility, you will not be charged for the return or collection.
Cancellations
If you wish to cancel your order, please contact us at info@guardianandchild.com as soon as possible.
If your order has not yet been dispatched, we will do our best to cancel it before it leaves our supplier.
If your order has already been dispatched, our Returns & Refund Policy will apply. Return or collection charges may apply to unwanted or change-of-mind returns.
Your statutory consumer rights are not affected.
Returns
For unwanted or change-of-mind purchases, you have 14 days from receiving your order to request a return.
The customer is responsible for the cost of returning unwanted items.
You can arrange your own tracked return, or we can arrange a courier collection for you.
Collection charges vary depending on the item, size, number of parcels and courier required. We will confirm any applicable collection charge before arranging collection.
Any applicable collection charge will be deducted from your refund.
Please see our Returns & Refund Policy for full details.
Refunds
Approved refunds will be processed within 14 days of receiving the returned item and will be made to the original payment method.
For eligible unwanted returns, your original standard delivery charge will be refunded where required. Any premium or upgraded delivery charge is non-refundable.
Any applicable return or collection charges for unwanted items will be deducted from your refund.
Please allow additional time for your bank or card provider to process and show the refund in your account.
Contact Us
If you have any questions about delivery, cancellations or returns, please contact us at:
info@guardianandchild.com
