Returns & Refund Policy

We want you to be happy with your purchase. If you change your mind, we offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

Unwanted & Change-of-Mind Returns

To request a return, please contact us at info@guardianandchild.com before sending anything back.

To be eligible for a return, items should be:

• Unused and unassembled
• In their original packaging where possible
• Complete with all original parts and accessories
• In a resalable condition

The customer is responsible for the cost of returning unwanted or change-of-mind items.

You can arrange your own tracked return, or we can arrange a courier collection for you.

Collection charges vary depending on the item, size, number of parcels and courier required. We will confirm any applicable collection charge with you before arranging the collection. Any agreed collection charge will be deducted from your refund.

Any failed collection charges may also be deducted from your refund.

Please do not send items back without contacting us first. Unauthorised returns may not be accepted.

Assembled Furniture

Please check product dimensions, colour and suitability carefully before assembling furniture.

We strongly recommend that you do not assemble an item if you think you may wish to return it.

If furniture has been assembled, used or damaged, it may no longer be in a resalable condition. A reasonable deduction may be made from your refund to reflect any reduction in value.

Mattresses & Hygiene Items

For hygiene reasons, mattresses cannot be returned once opened or removed from their protective packaging, unless they are faulty or damaged.

Other personal-use or hygiene-sensitive products may also be non-returnable once opened or used.

Damages & Issues

Please inspect your order as soon as possible after receiving it.

If your item is defective, damaged or you have received the wrong item, please contact us at info@guardianandchild.com as soon as possible, with photographs where appropriate, so that we can assess the issue and arrange the appropriate solution.

Where an item is faulty, damaged or incorrectly supplied and the issue is our responsibility, you will not be charged for the return.

Other Non-Returnable Items

Certain products may not be eligible for return due to their nature, including personalised or specially made-to-order products.

If you are unsure whether an item can be returned, please contact us before placing your order or opening the product.

This does not affect your statutory consumer rights.

Sale Items & Gift Cards

Sale items are subject to the same statutory cancellation rights as other products.

Gift cards are non-refundable.

Exchanges

We do not offer direct exchanges.

The quickest way to get the product you want is to return the original item and, once your return has been accepted, place a separate order for the replacement.

Order Cancellations

If your order has not yet been dispatched, please contact us as soon as possible and we will do our best to cancel it and issue a refund.

If your order has already been dispatched, our normal returns process will apply and return charges may apply for unwanted items.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

Approved refunds will be processed within 14 days of receiving the returned item and will be made to your original payment method.

For eligible unwanted returns, your original standard delivery charge will be refunded where required. Any premium or upgraded delivery charge is non-refundable.

Any applicable return or collection charges for unwanted items will be deducted from your refund.

If an item has been used, assembled or damaged and this has reduced its value, a reasonable deduction may be made from the refund where permitted.

Please allow additional time for your bank or card provider to process and show the refund in your account.

Return Authorisation

All returns must be arranged with us before being sent back.

Please contact us at:

info@guardianandchild.com

We will provide you with the appropriate return instructions.

Your statutory consumer rights are not affected by this policy.